Not Verified | I was flying back to Raleigh from Spain on Aer Lingus with stops in Dublin and Boston. This has been one of the most horrible airlines we have ever flown. We have contacted Aer Lingus to advise this but still listed as being in Dublin. He left to go to an 'office' and came out with our bag. We went several times to the airport and checked Lost Luggage -also finally went a 3rd day to see the same flight coming in and found a helpful man on security who phoned around. We phoned several times to be told it was still in Dublin as far as they could see. 10 days later it is still listed as tracking and in Dublin. They promised it would arrive next day, next flight. We were leaving and checked through from Paris. Finally, we arrived in SFO to hear my husband's name called - they put my bag on the flight from Dublin but not his. The food (when you did manage to get any) was horrible and it was next to impossible to get a second drink, even water. Flight attendants clearly did not like their jobs. We flew business and they ran out of food. They always say you have to email but you never receive a response (this after 24 emails over 3 mths and no responses). They do not respond to emails, customer service is outsourced to overseas Indian or Eastern European countries where some do not speak English well enough to answer your query. Be aware: you can do nothing online, including book or change seats and must call Customer Service for everything. ✅ Trip Verified | From the moment we purchased tickets, we had the most shockingly bad customer service. So unprofessional and unethical and such poor customer service! You should be ashamed of your greedy selves. Their email to me said an alternative flight or refund - I requested the refund and of course was ignored. Their terms and conditions are the seats/tickets are non refundable - I understand this however my seats / tickets with Aer Lingus are non existent so how do these rubbish non refundable terms and conditions apply to a non existent service? As you can imagine - they can't or WON'T answer that. They take your money, can't provide a service, refuse a reasonable request for refunds, book you on a third of the price seats/flight and pocket my change. I have to pay again to BA to have 25kg checked baggage x 4 and extra legroom seats are now not available. Now Aer Lingus reuse to refund me the extra legroom and checked baggage fees. There were checked baggage options available as I asked BA and it still would have only cost 215 pounds compared to the 412 I paid Aer Lingus. Aer Lingus can no longer provide this service - they booked us onto a British Airways flight but on the 'cheap' seats - with hand baggage only, to the value of approximately GBP150 pounds for all 4 of us. ✅ Trip Verified | I pay GBP412 for 4 passengers - Heathrow to Belfast - this fare includes 63 pounds for extra legroom seats and 112 pounds for 25kg checked baggage x 4.
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